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Reference

Official rules

Everything you need to know about participating in Challenges and Commits.

Last updated: September 2026

Service Nature

Accustom provides a Transformation Program Service. When you join, you put up a Pledge, held in escrow, and get access to our accountability platform, tracking tools, and community support.

  • Pledge Return: Upon successful completion, you receive a full cashback pledge return, effectively making the service free.
  • Bonus Reward: In challenges, non-achievers' pledges form the Bonus Reward Pool, distributed as bonus rewards to Achievers.
  • 100% Skill-Based: All outcomes depend entirely on your verified actions—no element of chance.

1. General Rules

Eligibility

  • You must be at least 18 years old to participate.
  • One account per person. Multiple accounts are strictly prohibited.
  • You must have a valid payment method to fund your pledge.

Timezone Handling

  • All deadlines are calculated based on your local timezone as set in your profile.
  • Default deadline is midnight (11:59 PM) unless otherwise specified.
  • Commits allow custom deadline times (before or after a specific time).

Account Integrity

  • You are responsible for all activity under your account.
  • Keep your login credentials secure and do not share access.
  • Report any unauthorized access immediately to support.

2. Commits Rules

Creating a Commit

  • Define your commitment using our sentence-style form.
  • Choose your evidence type: Photo, Video Timelapse, Camera Only, or Screenshot.
  • Select your reporting frequency: Daily, Weekly (X times per week), or Once.
  • Set your deadline type: Midnight, Before a time, or After a time.
  • Set your pledge per check-in.

Pledge Calculation

Your total pledge is calculated as:

Total Pledge = Pledge per Check-In × Number of Check-Ins

Example: $5/day × 21 days = $105 total pledge

Check-In Requirements

  • Evidence must be submitted before your deadline each day/period.
  • Late check-ins are not accepted and count as missed.
  • Evidence must clearly demonstrate completion of your stated commitment.

What Happens If You Complete

Upon successful completion with all check-ins verified, you receive a full pledge return released from escrow to your wallet.

Pledge Destination (Non-Completion)

If you miss check-ins or fail verification, that portion of your pledge goes to ACCUSTOM. It is not donated.

💰 Deduction Calculation:

Each missed or failed check-in deducts your pledge per check-in amount from your total pledge return.

Example: If your pledge is $5/day and you miss 3 days, $15 is deducted and goes to ACCUSTOM.

Participation-Based Verification

Verification is participation-based, not performance-based. For example, in a running commitment, it doesn't matter if you run 500 meters or 10 kilometers—as long as you submit valid evidence of running, your day is marked as verified. There is no quantitative or qualitative advantage for doing more; simply completing and proving your activity is what counts.

Disputes & Support

  • You can contact support from the app or by email anytime.
  • Disputes can be raised before, during, or within 7 days after your commitment period.
  • Our support team reviews all disputes and responds within 48 hours.

Cancellation Policy (Commits)

  • You may cancel a Commit at any time, even before your start date.
  • Cancelling forfeits everything still held, including check-ins you already made.
  • Medical exceptions may be considered with documentation—contact support.

3. Challenges Rules

Joining a Program

  • Browse available programs and select one that matches your goals.
  • Pay your pledge (typically $20-$100) to join.
  • Your pledge is held securely until the challenge concludes.
  • Programs run for 7-28 days typically.

Daily Check-In

  • Submit photo/video proof of your activity before midnight in your timezone.
  • Our moderators verify check-ins within 36 hours.
  • Invalid or unclear check-ins may be rejected.
  • Rejected check-ins count as missed days.

Grace Days System

  • Each challenge sets its own number of free Grace Days, shown on the challenge. It can be zero.
  • Grace Days can be manually applied before midnight, otherwise they are auto-applied at midnight.
  • You can purchase additional Grace Days at $3 each during the challenge, up to that challenge's limit.
  • Use them strategically—once depleted, the next miss means you become ineligible for a pledge return.

Eligibility Loss

  • You become ineligible for a pledge return when you run out of Grace Days and miss another check-in.
  • Eligibility loss is permanent for that program.
  • Your pledge becomes part of the Bonus Reward Pool for Achievers.
  • You cannot rejoin a program after becoming ineligible.

Settlement & Rewards

When the program ends, settlement works as follows:

  1. You receive a full return of your pledge if you completed the challenge.
  2. Non-achievers' pledges are collected into the Bonus Reward Pool.
  3. A platform fee is deducted from the Bonus Reward Pool. The fee is fixed before a challenge opens and shown on the challenge itself — it is 12% unless that challenge states otherwise, and it cannot change once you have joined.
  4. The remaining Bonus Reward Pool is distributed based on Grace Day consumption—participants who used fewer Grace Days receive a larger share of the bonus.

💡 Example:

10 people join at $50 each ($500 total). If 3 become ineligible ($150 forfeited), the 12% platform fee ($18) comes off first, and the 7 Achievers share the remaining $132 based on their Grace Day usage. Those who used fewer Grace Days get more!

Participation-Based Verification

Verification is participation-based, not performance-based. For example, in a running challenge, it doesn't matter if you run 500 meters or 10 kilometers—as long as you submit valid evidence of running, your day is marked as verified. How much you did makes no difference to your bonus reward — a longer run does not earn a larger share. Consistency is the only thing that varies it, through the Grace Day rule above.

Disputes & Support

  • You can contact support from the app or by email anytime.
  • Disputes can be raised before, during, or within 7 days after the challenge period.
  • Our support team reviews all disputes and responds within 48 hours.

Settlement Timeline

  • Settlement is processed within 7 days of challenge completion.
  • Moderator review ensures fair verification of all final check-ins.
  • Rewards are distributed in USDC to your wallet on the Base network.

Cancellation Policy (Challenges)

  • Once you join, you cannot leave early for a refund. Your pledge stays locked until the challenge settles.
  • Everyone is refunded if nobody forfeits or fewer than two people take part.
  • Participants who become ineligible cannot receive a pledge return.

4. Evidence Standards

Photo

  • Take a photo or choose from gallery
  • Must clearly show completion of activity
  • No stock photos or previously used images

Video Timelapse

  • Record with your phone's own camera app
  • Upload it when you check in
  • Must clearly show the activity being performed

Camera Only

  • In-app camera only (no gallery access)
  • Higher verification integrity
  • Cannot edit or select from existing photos

Screenshot

  • Upload screenshots from your gallery
  • Useful for app-based activities
  • Must show relevant data/timestamp

Coding (Challenges)

  • Upload proof of today's coding work
  • Reviewed by a moderator
  • No account connection or automatic verification

Strava Link (Cardio Challenges)

  • Paste the link to your public Strava activity
  • Reviewed by a moderator
  • No account connection or automatic verification

Moderator Verification

  • Moderators review check-ins to ensure validity and fairness.
  • Verification typically completes within 36 hours.
  • Nothing is verified automatically, including Strava links and coding work.
  • Invalid check-ins may require using a Grace Day.

5. Sportsmanship & Conduct

Prohibited Actions

  • Forging or manipulating evidence check-ins.
  • Creating multiple accounts to gain unfair advantage.
  • Colluding with other participants to manipulate outcomes.
  • Submitting false or misleading evidence.
  • Using AI-generated or stock images as evidence.
  • Harassment of other participants or moderators.
  • Sharing or selling account access.

Consequences

  • Violations result in immediate loss of pledge return eligibility and no pledge return.
  • Severe violations may result in permanent account ban.
  • We operate a zero-tolerance policy on cheating and fraud.

Community Guidelines

  • Be supportive and encouraging to fellow participants.
  • Respect the privacy of others—do not share their check-ins.
  • Report suspicious activity to moderators.
  • Keep communications respectful and constructive.

Disputes

  • Disputes can be raised through the in-app support system.
  • Moderator decisions are reviewed within 48 hours.
  • Final decisions are made by the ACCUSTOM team and are binding.

6. Definitions

Commit:A self-created program with custom terms, schedule, and evidence type. Success means full pledge return; a missed check-in's pledge goes to ACCUSTOM and is not donated.
Challenge:A pre-defined transformation challenge you join with others. Achievers share the Bonus Reward Pool from non-achievers.
Pledge:The amount you pay at the start. Held securely until the challenge concludes, then returned as a pledge return upon completion.
Grace Day:A safety buffer in Challenges that automatically covers a missed check-in. Each challenge sets its free Grace Days, which can be zero; additional ones can be purchased.
Achiever:A participant who successfully completes a Challenge and remains eligible for a pledge return.
Bonus Reward:The collected pledges from non-achievers, distributed among Achievers at settlement.
Eligibility Loss:When Grace Days are exhausted and a check-in is missed, leading to loss of pledge return eligibility for that program.
Settlement:The process of issuing pledge returns and distributing bonus rewards after a program ends. Processed within 7 days.
Evidence:Proof of activity completion (photo, video, screenshot, etc.) submitted before your deadline.
Moderator:An ACCUSTOM team member, or the partner running the challenge, who verifies check-ins and ensures fair play.

Questions?

If you have questions about these rules or need clarification, please contact our support team.

Contact Support