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Support

Contact support

Email us and we'll get back to you. Every email is answered by a person.

Email us

One address, read by a person. Use it for anything — bugs, billing, privacy requests, security reports.

hello@accustom.app

What to include

  • The email address on your Accustom account.
  • The challenge or Commit involved, if the issue is about one.
  • What you expected to happen, and what happened instead.
  • A screenshot, if there was something on screen worth seeing.

Reporting a security issue? Put Security in the subject line and we'll pick it up the same day. For an EU or UK data request under the GDPR, say so in the subject and we'll route it to our data protection contact.

FAQ

Quick answers

How do I get my money back?

In a Challenge, achievers get their pledge back plus a share of the bonus reward pool. In a Commit there is no bonus — each check-in you prove returns that day's pledge. Either way, a moderator reviews the results first; once the settlement is approved, funds are released from escrow to your wallet in USDC.

What if I miss a day?

On a Commit, that check-in's stake is forfeited and the rest carries on. Commits have no Grace Days. In a Challenge, a Grace Day covers the miss if you have one left. Each challenge shows how many free Grace Days it includes, which can be none, and you can buy extra ones at $3 each up to that challenge's limit.

How is my progress verified?

You submit evidence for each check-in: a photo, a timelapse video, an in-app camera photo, or a screenshot. Which one applies depends on the challenge, or on what you chose when you created your Commit. A moderator reviews each check-in against the requirements.

Can I cancel my challenge?

Once you join a challenge there is no way to leave early for a refund. Your pledge stays locked until the challenge settles, and that is what makes the commitment real. You can cancel a Commit at any time, even before day one, but cancelling forfeits everything still staked. See the Terms of Service for the full policy.

Is my personal data safe?

Your data is encrypted and stored securely. Check-in evidence is kept until you delete your account. Read our Privacy Policy for complete details.